Grotto
Deployments Lead
New York City. Posted 12 days ago
The role
The Deployments Lead will own customer relationships from signed contract to long-term success. This includes managing implementations, training, ongoing support, and acting as a bridge to Product and Sales teams.
What you will do
- Implement new customers by configuring the platform and training teams.
- Run training sessions for leasing teams.
- Provide ongoing support and track usage and engagement signals.
- Act as the bridge between customers and Product and Sales teams.
- Define how customer deployments are done and set standards for scaling.
Required qualifications
- 2-10 Years Experience
- Unreasonably organized
- AI-native
- Warm
- Communicate crisply
- Customer-obsessed
- High agency
About the company
Grotto AI is building the performance layer for frontline work, starting in housing with AI coaching for leasing agents. The company is backed by a $10M seed led by ICONIQ.