Grow Therapy

Director, Revenue Cycle Management Operations

Remote. Posted 3 months ago

The role

The Director, Revenue Cycle Management Operations will build the operational foundation for an RCM organization. This role involves scaling operational maturity, integrating AI-driven automation, and managing end-to-end RCM performance.

What you will do

  • Own end-to-end RCM operational performance across eligibility, claim submission, follow-up, denials, contracts, and authorizations.
  • Assess and evolve team structure including span of control, role design, and team growth.
  • Operationalize AI and automation tools across RCM workflows.
  • Maintain and evolve KPI reporting and operational dashboards.

Required qualifications

  • 8+ years of progressive experience in revenue cycle management.
  • 3+ years managing managers in a multi-function RCM operations environment.
  • Experience owning end-to-end RCM performance metrics and operations.
  • Experience in a high-growth or rapid-scaling environment.
  • Experience standing up new processes, reporting frameworks, or team structures.
  • Experience managing RCM operations across diverse payor types.
  • Experience working where RCM meets adjacent functions like credentialing, enrollment, provider operations, or finance.
  • Experience operationalizing automation or AI tools within operational workflows.

Nice to have

  • Ideally in health tech

Benefits

  • Comprehensive medical, dental, vision, life, and disability coverage.
  • No cost access to therapy through the Grow platform (available to US employees).
  • Retirement savings programs.
  • Equity opportunities.
  • Flexible time off.
  • Company paid holidays.
  • Full company wide Winter Break.
  • Up to 18 weeks of paid parental leave.
  • New child stipend.
  • Dedicated weekly flexible time for self care.
  • Annual wellness and development stipend.
  • Pre tax commuter benefits.

About the company

Grow is a three-sided marketplace that empowers providers, augments insurance payors, and serves patients to make mental health care more effective and accessible. The company has received more than $328M in funding.