Specialist I, Client Billing Support

The role

You will support clients and providers through live chat, asynchronous messaging, and phone. You will investigate issues, translate complex insurance and billing information, and document customer concerns.

What you will do

• Support clients and providers through live chat, asynchronous messaging, and phone
• Investigate underlying issues and work toward accurate resolutions
• Meet expectations for customer satisfaction, response times, and daily productivity
• Translate complex insurance, billing, and platform information for customers
• Document customer concerns, actions taken, and next steps
• Participate in coaching, quality reviews, training, and team discussions
• Share recurring challenges and emerging trends with a Supervisor
• Honor assigned schedule and manage availability

Required qualifications

• At least 1 year of experience in a customer-facing role, such as customer support, hospitality, retail, healthcare, or another service-oriented environment
• Ability to work effectively in a remote environment

Nice to have

• Worked at an organization known for exceptional hospitality and customer service, such as Chewy, Dutch Bros, Chick-fil-A, Four Seasons, Nordstrom, or similar companies
• Familiar with health insurance, medical billing, or healthcare technology, including verifying benefits, reading explanations of benefits (EOBs), navigating payer portals, medical terminology, ICD-10
• Proficient in Spanish

Benefits

• Comprehensive medical, dental, vision, life, and disability coverage
• No cost access to therapy through the Grow platform (available to US employees)
• Retirement savings programs and equity opportunities
• Flexible time off, company paid holidays, and a full company wide Winter Break
• Up to 18 weeks of paid parental leave and a new child stipend
• Dedicated weekly flexible time for self care
• Annual stipend for personal wellbeing and professional growth
• Pre tax commuter benefits for teammates in hub locations
• Support for home workspace plus meal benefits
• Wellness memberships, virtual care, pet insurance discounts, and global travel assistance

About the company

Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. It operates a three-sided marketplace that empowers providers, augments insurance payors, and serves patients.