Specialist III, Knowledge Base

The role

You will own revenue cycle management knowledge and build it for scale. You will create, edit, and manage internal guides, standard operating procedures, and decision trees for RCM and other domains.

What you will do

• Create, edit, organize, publish, and retire internal guides, SOPs, decision trees, and job aids.
• Translate complex payer rules, compliance requirements, and product behavior into actionable guidance.
• Manage the content lifecycle including intake, review, approval, and version control.
• Test priority content against real or representative cases and document gaps.
• Monitor product, policy, payer, process, and regulatory changes to update guidance.
• Partner with RCM leaders, subject matter experts, Training, and Quality.
• Track and report knowledge measures such as validation coverage and pass rate.
• Structure content to support human teammates and AI-enabled workflows.
• Communicate approved updates to the RCM team through Slack or meetings.

Required qualifications

• 2+ years of experience in knowledge management, content operations, technical or process writing, RCM or insurance operations, support enablement, or a closely related field.
• Working knowledge of healthcare revenue-cycle or insurance operations, such as billing, claims, denials, collections, payer requirements, credentialing, eligibility, and benefits.
• Ability to write and edit well, turning complex or incomplete source material into concise, actionable guidance.
• Experience partnering with subject matter experts and operational leaders.
• Practical quality mindset to test guidance and find edge cases.
• Organized and able to manage competing requests and communicate tradeoffs.
• Comfortable using data and feedback to prioritize content work.

Nice to have

• Hands-on experience with practice-management systems, electronic health records, claims or billing platforms, or customer-support tools.
• Experience with tools like Notion, Jira, Intercom, Looker or another BI platform, Google Workspace, or content-governance tooling.
• Familiarity with commercial insurance, Medicaid, Medicare, managed care, HIPAA, CMS, or payer-specific requirements.
• Experience writing structured content for AI search, agent-assist, automation, or other knowledge-retrieval use cases.
• Experience supporting a high-growth, regulated, or operationally complex organization.

Benefits

• Comprehensive medical, dental, vision, life, and disability coverage.
• No cost access to therapy through the Grow platform (available to US employees).
• Retirement savings programs and equity opportunities.
• Flexible time off, company paid holidays, and a full company wide Winter Break.
• Up to 18 weeks of paid parental leave and a new child stipend.
• Dedicated weekly flexible time for self care.
• Annual stipend for personal wellbeing and professional growth.
• Pre tax commuter benefits for teammates in hub locations.
• Support for home workspace plus meal benefits.
• Wellness memberships, virtual care, pet insurance discounts, and global travel assistance.

About the company

Grow is a three-sided marketplace that empowers providers, augments insurance payors, and serves patients to make mental health care more effective and accessible. The company has received more than $328M in funding.