Specialist I, Client Support

Remote. Posted 15 days ago

The role

You will support clients and providers through live chat, asynchronous messaging, and phone. You will resolve technical issues, insurance questions, and billing inquiries while collaborating with internal teams to improve the user experience.

What you will do

Deliver customer experiences through live chat, asynchronous messaging, and phone.
Solve problems by investigating underlying issues and seeking accurate resolutions.
Meet expectations for customer satisfaction, response times, and daily productivity.
Translate complex insurance, billing, and platform information for customers.
Maintain accurate documentation of customer concerns and actions taken.
Participate in coaching, quality reviews, and training.
Identify recurring customer challenges and emerging trends to share with supervisors.
Honor assigned schedules and manage availability.
Collaborate with internal partners to address root causes of issues.

Required qualifications

At least one year of experience in a customer-facing role, including customer support, hospitality, retail, healthcare, or another service-oriented environment.
Ability to work effectively in a remote environment.
Upload resume in PDF format.

Nice to have

Passionate about technology, AI, troubleshooting, or improving processes and systems.

Benefits

Comprehensive medical, dental, vision, life, and disability coverage.
No cost access to therapy through the Grow platform (available to US employees).
Retirement savings programs.
Equity opportunities.
Flexible time off.
Company paid holidays.
Full company wide Winter Break.
Up to 18 weeks of paid parental leave.
New child stipend.
Dedicated weekly flexible time for self care.
Annual wellness and development stipend.
Pre tax commuter benefits.

About the company

Grow is a three-sided marketplace that empowers providers, augments insurance payors, and serves patients to make mental health care more accessible. The company has received more than $328M in funding.