Specialist II, Release of Information Operations

The role

You will respond to medical record requests from clients, insurance companies, and attorneys. You will review and validate request documents to ensure compliance with privacy laws and regulations.

What you will do

• Process, log, and respond to inbound medical record requests within required timeframes
• Review and validate request documents, authorizations, subpoenas, and records for production
• Ensure releases are accurate, complete, and in compliance with federal and state regulations, HIPAA, and privacy laws
• Maintain strict confidentiality and safeguard patient information
• Communicate with clients, Grow providers, and other requesters to clarify information or provide status updates
• Collaborate with teammates on special projects including broader chart audits
• Serve as a resource to other Grow teams with ROI or records questions

Required qualifications

• 2+ years experience in Release of Information or medical records management
• Tech savvy, adept at navigating EMRs and other systems, tools, and ticketing software
• Team player, adaptable, and collaborative
• Great attention to detail and an eye for process improvement

Nice to have

• Health information management education and/or credentials
• Experience in mental/behavioral health and/or tech

Benefits

• Comprehensive medical, dental, vision, life, and disability coverage
• No cost access to therapy through the Grow platform (available to US employees)
• Retirement savings programs
• Equity opportunities
• Flexible time off
• Paid holidays
• Winter Break
• Up to 18 weeks of paid parental leave
• New child stipend
• Weekly flexible time for self care
• Annual wellness & development stipend
• Commuter benefits

About the company

Grow is a three-sided marketplace that empowers providers, augments insurance payors, and serves patients to make mental health care more effective and accessible. The company has received more than $328M in funding.