Gumloop
Senior Customer Success Manager
San Francisco Office. Posted a month ago
The role
The Founding Customer Success Manager will own large enterprise relationships to drive adoption and consumption. You will build the Success function from the ground up and develop success plans to expand usage across customer organizations.
What you will do
- Own a portfolio of enterprise accounts end-to-end including onboarding, adoption, renewal, and expansion
- Develop and execute comprehensive Success plans to expand adoption and grow consumption
- Implement change management strategies to get buy-in across customer orgs
- Lead customer engagements including QBRs and executive briefings
- Partner with Solutions Engineers to scope, design, and deliver complex customer solutions
- Monitor usage patterns and identify optimization opportunities
- Build the Success motion from scratch including playbooks, health scoring, onboarding templates, and engagement models
Required qualifications
- 6+ years of experience in Customer Success, Account Management, or Solutions Engineering
- Experience working directly with C-level executives and navigating large, complex enterprise organizations
- Experience taking accounts from day one onboarding through renewal
- Strong technical curiosity to learn the platform and build agents and workflows
- Comfort operating in a fast-moving, early-stage environment with limited process
Nice to have
- First or early Success hire at a fast-growing startup
- Experience with business process mapping, requirements analysis, and solution design
- Ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
- Existing relationships in enterprise technology or IT leadership
Benefits
- Highly competitive salary
- Meaningful equity
- 24 days paid time off for SF employees
- 20 days paid time off globally
- $350/month wellness benefit
- 15 days of temporary remote work flexibility per year
- 401k/RRSP match up to 6%
About the company
Gumloop is the multiplayer AI agent builder. The company is a small team building as fast as humanly possible.