IT and Cloud Support Tech

The role

This role blends traditional IT support with hands-on exposure to cloud infrastructure. You will own internal IT operations and support platform engineers with AWS cloud operations.

What you will do

• Manage employee onboarding and offboarding, including device provisioning, account setup, and access management
• Own the MDM platform and ensure the Mac fleet is secure, up-to-date, and well-configured
• Configure and maintain SSO/SAML integrations for SaaS vendors
• Troubleshoot internal technical issues across devices, operating systems, and networks
• Manage office infrastructure including networking equipment, WiFi, and multi-site WAN connections
• Look after meeting room AV equipment and maintain relationships with hardware vendors
• Maintain an inventory of tools and systems
• Manage IAM users, roles, and access policies in AWS
• Support deployment pipelines and help engineers troubleshoot access or environment issues
• Assist with basic infrastructure troubleshooting, monitoring cloud costs, and maintaining documentation

Required qualifications

• Solid IT fundamentals
• Supported end users, managed devices, and troubleshot network issues
• Some exposure to cloud infrastructure
• Understand the basics of EC2, S3, IAM, and Lambda
• Natural troubleshooter
• Communicate clearly
• Proactive and organised
• Wants to grow and develop cloud and systems engineering skills
• Expectation to already be embedding AI into day-to-day work

Nice to have

• Experience with Mac environments and MDM tools (Kandji, Jamf, or similar)

Benefits

• Equity for everyone
• Competitive base salary plus options
• Flexible L&D and wellness benefits
• Generous $3000 L&D allowance, or up to $1000 on wellness
• Four weeks of accrued leave
• Floating public holidays
• Gifted bonus Kit Kat days
• Up to four weeks a year doing your job from anywhere in the world
• 20 weeks for primary caregivers parental leave
• 12 weeks for secondary caregivers parental leave
• Return-to-work support
• Additional four weeks off after four years

About the company

Dovetail is the Customer Intelligence Platform for the entire organization. Founded in 2017, it is a team of 100+ across offices in Sydney and San Francisco.