Premium Support Advisor (Portuguese Speaking)

The role

You will serve as a technical advisor for strategic enterprise accounts. You will diagnose complex software challenges and provide multi-channel support to clients.

What you will do

• Act as the technical partner for Premier, Advantage, and Essential accounts.
• Provide multi-channel technical support via phone, video, chat, and email.
• Diagnose root causes of application behaviors and engineer workarounds.
• Collaborate with Product and Engineering squads for code-level fixes.
• Partner with CSMs, AMs, TAMs, and Professional Services to align account strategies.
• Translate client feedback into actionable insights for Product Management.
• Maintain technical documentation of client environments and troubleshooting blueprints.

Required qualifications

• 3.5+ years of technical support experience within the SaaS industry.
• Bachelor’s degree in Computer Science, IT, or equivalent practical experience.
• Proficiency in Zendesk, Salesforce, JIRA, and Slack.
• Exceptional verbal and written communication skills.
• Professional verbal and written fluency in Portuguese.
• Professional verbal and written fluency in English.

Benefits

• Employee Share Purchase Plan (ESPP) at a 15% discount.
• Competitive compensation package.
• Health benefits.
• Paid vacation days.
• Two company-wide Docebo Days.
• Floating holidays for cultural celebrations.
• Birthday off.
• Family coverage for time with little ones.
• Access to Employee Resource Groups.

About the company

Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. The company has achieved two IPOs and serves over 3,000 customers worldwide.