Technical Account Manager - German Speaking

The role

You will act as a strategic technical partner for enterprise customers by architecting long-term technical strategies. You will manage technical relationships, guide stakeholders through platform innovations, and monitor technical performance metrics.

What you will do

• Translate customer business and eLearning goals into long-term, scalable technical strategies
• Take full technical and product ownership of assigned enterprise accounts
• Collaborate with Account Teams on commercial growth
• Guide executive and technical stakeholders through platform innovations, API integrations, and AI-assisted workflows
• Monitor technical performance metrics like API usage and login trends
• Deliver performance presentations on SLAs to customer leadership
• Champion customer feedback internally to Docebo teams
• Partner with Premium Advisors to analyze support case patterns and run pilot projects

Required qualifications

• 5+ years of SaaS technical troubleshooting
• 2+ years of enterprise/large account management experience
• Foundation in back-end practices, RESTful APIs, OAuth 2.0, and SAML
• Knowledge of front-end essentials like JavaScript, CSS, and HTML
• Hands-on skills in at least two areas: iPaaS tools (e.g., Workato, Zapier), SQL queries, or data warehousing/BI tools (e.g., Snowflake, Tableau, Power BI)
• Ability to translate complex technical concepts for executive decision-makers
• Ability to support EMEA regional time zones
• Comfortable traveling internationally up to 25% of the time
• German language proficiency

Nice to have

• Active AWS Product Certification
• Background in the e-Learning, Learning Management (LMS), or Human Capital Management (HCM) industries
• Direct experience consulting on platform performance, high availability, uptime, and enterprise scalability

Benefits

• Employee Share Purchase Plan (ESPP) at a 15% discount
• Competitive compensation package
• Health benefits
• Paid vacation days
• Two company-wide Docebo Days
• Floating holidays for cultural celebrations
• Birthday off
• Family coverage for time with little ones
• Access to Employee Resource Groups

About the company

Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. The company has achieved two IPOs and serves over 3,000 customers worldwide.