Docebo

Technical Account Manager

London, UK, Remote. Posted 2 months ago

The role

You will act as a strategic technical partner for enterprise customers. You will architect long-term technical strategies, manage technical relationships, and guide stakeholders through platform innovations and integrations.

What you will do

  • Translate customer business and eLearning goals into scalable technical strategies
  • Take technical and product ownership of assigned enterprise accounts
  • Guide executive and technical stakeholders through platform innovations and API integrations
  • Monitor technical performance metrics to mitigate risks
  • Deliver performance presentations on SLAs to customer leadership
  • Analyze support case patterns and run proof-of-concept pilot projects

Required qualifications

  • 5+ years of SaaS technical troubleshooting
  • 2+ years of enterprise/large account management experience
  • Foundation in back-end practices, RESTful APIs, OAuth 2.0, and SAML
  • Knowledge of front-end essentials like JavaScript, CSS, and HTML
  • Hands-on skills in at least two areas: iPaaS tools (e.g., Workato, Zapier), SQL queries, or data warehousing/BI tools (e.g., Snowflake, Tableau, Power BI)
  • Ability to translate complex technical concepts for executive decision-makers
  • Ability to support EMEA regional time zones
  • Willingness to travel internationally up to 25% of the time

Nice to have

  • Active AWS Product Certification
  • Background in the e-Learning, Learning Management (LMS), or Human Capital Management (HCM) industries
  • Direct experience consulting on platform performance, high availability, uptime, and enterprise scalability

Benefits

  • Employee Share Purchase Plan (ESPP) at a 15% discount
  • Competitive compensation package
  • Health benefits
  • Paid vacation days
  • Two company-wide Docebo Days
  • Floating holidays for cultural celebrations
  • Birthday off
  • Family coverage for time with little ones
  • Access to Employee Resource Groups

About the company

Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. The company has achieved two IPOs and employs over 900 people globally.