Delivery Program Manager, Professional Services

The role

You will operate delivery engagements by translating technical and business requirements into scoped service engagements. You will design repeatable service offerings and manage the end-to-end engagement lifecycle.

What you will do

• Operationalize the end-to-end engagement lifecycle from scoping to retrospectives.
• Manage customer engagements including planning, governance, milestones, risks, and escalations.
• Review technical assumptions in scopes and SOWs with solution architects.
• Own customer readiness and handoff to Support and Technical Account Managers.
• Partner with solution architects to create reusable delivery assets like playbooks and templates.
• Turn repeatable customer patterns into packaged, fixed-scope offerings.
• Build and maintain the sales-cycle engagement model and intake process.
• Build program management and governance infrastructure including intake frameworks and dashboards.
• Define and report delivery KPIs such as on-time delivery and customer satisfaction.
• Own SOW amendment and change-order processes.

Required qualifications

• 8+ years of experience in technical program management, professional services, forward deployed engineering services or equivalent cross-functional roles.
• Experience at a B2B SaaS, developer tooling, or infrastructure software company delivering implementation, migration, or adoption engagements to enterprise customers.
• Demonstrated experience building programs, processes, or practices from scratch.
• Strong technical fluency in systems architecture and system dependencies.
• Strong structured problem solving, facilitation, and systems thinking.
• Experience with Professional Services tooling and business systems (e.g., Salesforce, NetSuite, PSA tools).
• Exceptional written and verbal communicator.
• High degree of personal accountability.

Nice to have

• Professional services, consulting, or delivery experience at an infrastructure software vendor or systems integrator.
• Experience self-serving data and analytics (Looker, Tableau, or similar).
• Prior experience scaling a Professional Services or delivery organization or a support services operation.
• Experience building engagements with third-party partners and system integrators.

Benefits

• Remote-first by design
• Flexibility to manage your schedule
• Generous PTO
• Designated quarterly Whaleness Days
• Designated end-of-year Whaleness break
• Home office support
• Technology stipend equivalent to US$100 net per month
• Annual stipend for conferences, courses, certifications, and continued learning
• 16 weeks of paid parental leave after six months of employment
• Equity for all full-time employees
• Medical, retirement, and paid holidays vary by country
• Docker swag

Before you apply

• Visa sponsorship is not available for this role.
• Docker may use AI-assisted tools during the recruiting process.
• Candidates may be invited to opt in to interview recordings.

About the company

Docker is a globally distributed, remote-first team building tools that define how software gets built and delivered. Their products include Docker Desktop, Docker Hub, and Docker Scout.