Global CS Operations Manager

The role

You will lead the Global CS Ops team to design CRM processes that improve churn, win rate, and productivity. You will manage a team of 5 analysts and oversee the migration from HubSpot to Salesforce.

What you will do

• Manage and grow a team of 5 analysts
• Coach analysts in process design, Salesforce and stakeholder management
• Be the main point of contact for country requests across 13 markets
• Prioritize requests by business impact
• Translate business goals into end-to-end CRM processes
• Automate manual work and simplify rep workflows
• Lead the remaining HubSpot to Salesforce migrations until mid-2027
• Partner with internal Salesforce and tech teams to deliver requirements

Required qualifications

• 7-10 years of professional experience
• 5+ years in Revenue Operations, CS/Sales Operations or CRM process design
• 2+ years leading teams
• Strong hands-on Salesforce experience including objects, flows, automation and reporting
• Proven track record of managing many stakeholders across countries or business units
• Understanding of SaaS metrics (churn, MRR, win rate, productivity)
• Experience prioritising a high-volume backlog of requests
• Experience in CRM migrations or large CRM implementations
• Comfortable working with data to size impact and measure results
• Professional fluency in English

Nice to have

• Salesforce Administrator or Consultant certification
• SQL is a plus
• Spanish and/or Portuguese is a plus
• Experience in tech companies, start-ups or SaaS, ideally with multi-country operations
• Experience with HubSpot, or with integrations between Salesforce and other tools
• Curiosity about healthcare

Benefits

• Healthcare insurance
• Gym memberships
• Mental health support
• Vacation time
• Birthday time off
• Meal vouchers (ticket restaurant)
• Transport allowances
• Extended parental leave
• Career growth opportunities

Before you apply

• We are not able to sponsor visas for this position
• You must already have the legal right to work in your country of residence or the location of the role
• Process includes a TestGorilla SHL numerical reasoning assessment
• Process includes a take-home business case exercise

About the company

Docplanner Group is the world's largest healthcare platform, connecting 24 million patients with 280k doctors across 13 countries. They provide marketplaces, SaaS and AI tools to help healthcare professionals work more efficiently.