IT Manager

The role

The IT Manager will lead the team and systems supporting employees across offices and a remote workforce. This role involves setting IT priorities, coaching the team, and managing identity, endpoint, SaaS, office technology, and vendor foundations.

What you will do

• Lead, coach, and develop the IT team
• Own employee IT operations including onboarding, offboarding, access changes, equipment deployment, support, and asset recovery
• Run IT service delivery including intake, triage, escalation, service metrics, and documentation
• Administer and improve identity and access management in Okta
• Manage the endpoint fleet with Jamf and related tools
• Oversee SaaS administration and governance
• Maintain office technology for New York and San Francisco offices
• Build repeatable processes and automations
• Partner with Security on endpoint protection, identity controls, and incident response
• Manage IT vendors, budgets, renewals, procurement, and roadmap planning

Required qualifications

• Approximately 5 years of experience leading an IT team
• Hands-on corporate IT experience in a cloud-first, high-growth company supporting both office-based and remote employees
• Self-directed approach to work
• Experience administering identity, endpoint, and device-management platforms
• Experience running an IT service desk or support operation
• Working knowledge of SaaS administration, license management, vendor management, procurement, and employee lifecycle controls
• Experience supporting office networks, conference-room technology, audiovisual systems, and remote collaboration tools
• Strong partnership with security teams and a practical understanding of endpoint protection, access controls, vulnerability remediation, and incident response
• Clear written and verbal communication

Nice to have

• Okta experience
• MDM experience
• macOS experience

Benefits

• Meaningful equity
• Remote first culture with flexibility
• Flexible PTO
• Comprehensive health benefits
• Parental leave

About the company

Doppel is a Series C startup building an AI-native platform for social engineering defense. The company uses agentic AI to protect brands and individuals from phishing, impersonation, and fraud.