Manager, Forward Deployed Services

The role

You will lead a team of Forward Deployed Product Managers and manage a portfolio of complex client relationships. You will handle the full post-sales lifecycle including discovery, product design, configuration, and go-live.

What you will do

• Lead a team of FDPMs across a portfolio of upper mid-market and enterprise clients
• Stay hands-on across the end-to-end post-sales lifecycle
• Own the success of Doss's most complex client relationships
• Conduct and lead cross-functional deep dives to map business processes and workflows
• Drive and contribute to new product capabilities
• Set the standard for best-in-class practices and processes across the team
• Translate process flows into product design and configuration within the DOSS platform
• Partner with technical teams on integrations and data migrations
• Lead the portfolio through UAT, training, and go-live support
• Coach FDPMs on client management, problem-solving, and delivery quality

Required qualifications

• 5+ years of leadership experience in engineering, consulting, finance, operations, product operations, or technical program management
• Systems Thinker
• Player-Coach Mentality
• Technical from First Principles
• Intellectual Firepower
• Strong analytical mindset

Nice to have

• ERP experience
• High-Intensity experience in startups, consulting, or finance
• SQL experience

About the company

Doss is building an operations cloud for the real world. It is an AI-native platform for physical product businesses to manage the flow of goods, dollars, and data.