Senior Customer Success Manager

The role

You will own the customer journey from onboarding to driving long-term value and retention. You will act as a strategic partner to stakeholders to drive business transformation using AI-powered solutions.

What you will do

• Serve as a strategic partner to Audit Partners, Managers, Controllers, Finance Directors, and IT decision-makers.
• Help customers reimagine workflows and demonstrate efficiency gains and cost savings.
• Provide expert guidance to optimize audit and finance workflows.
• Conduct training sessions, establish Business Reviews, and develop success plans.
• Cultivate long-term partnerships with customers.
• Partner with Product, Engineering, Sales, and Solutions Engineering teams.
• Provide internal feedback to ensure products address real-world customer needs.
• Identify and drive expansion opportunities within your portfolio.
• Partner with customers on onboarding, AI configuration, and workflow customization.
• Plan and facilitate in-person and virtual sessions with audit and finance teams.

Required qualifications

• 5+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-service role in B2B SaaS.
• Strong grasp of the customer success motion including onboarding, adoption, renewals, and expansion.
• Professional fluency in English (written and spoken).

Nice to have

• Hands-on experience in external or internal audit, or assurance

Benefits

• Excellent salary + stock participation plan
• Flexible paid time off
• Comprehensive medical and dental coverage
• 401K match
• Paid parental leave
• Company-sponsored lunch
• Access to OpenUp and Talkspace, the mental health and wellness platform

About the company

DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries. They provide AI-powered solutions embedded in the daily workflows of top audit and accounting firms.