Senior Customer Success Manager

The role

You will own the customer journey from onboarding to driving long-term value and retention. You will act as a strategic partner to stakeholders to drive business transformation using AI-powered solutions.

What you will do

• Serve as a strategic partner to key stakeholders including Audit Partners, Managers, Controllers, Finance Directors, and IT decision-makers
• Help customers reimagine workflows and processes to deliver efficiency gains and cost savings
• Provide expert guidance tailored to unique business challenges
• Conduct training sessions, establish Business Reviews, and develop success plans
• Cultivate long-term partnerships built on trust
• Partner with Product, Engineering, Sales, and Solutions Engineering teams
• Provide feedback internally to ensure products address real-world needs
• Identify and drive expansion opportunities within your portfolio
• Partner with customers on onboarding, setup, AI configuration, and workflow customisation
• Plan and facilitate in-person and virtual sessions with audit and finance teams

Required qualifications

• 5+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-service role in B2B SaaS
• Strong grasp of the customer success motion (onboarding, adoption, renewals, and expansion)
• Professional fluency in English and Dutch or French (written and spoken)

Nice to have

• Hands-on experience in external or internal audit, or assurance

Benefits

• Equity (Stock Appreciation Rights)
• Pension plan with a 6% contribution on top of your base salary
• 28 vacation days per year (full-time)
• Hybrid work model with at least 3 days onsite in Amsterdam
• Daily, freshly prepared lunches by an in-house chef
• NS business card for commuting
• Structured onboarding programme
• Access to continuous learning and development initiatives
• Access to a mental health and wellness platform

Before you apply

• Recruiter Screen (30 minutes, online)
• Hiring Manager Interview (30 minutes, online)
• Assessment Interview (1 hour, on-site)
• Final Interview (30 minutes, online)

About the company

DataSnipper builds AI solutions that empower audit and finance professionals. The company is trusted by Fortune 500 companies, government agencies, and Big Four audit firms.