Datasnipper

Technical Support Specialist (AI First)

Amsterdam, Remote. Posted 3 months ago

The role

You will work with agentic AI infrastructure to improve resolution rates and answer quality. You will resolve escalated technical tickets through log analysis and API debugging while coordinating with Engineering. You will also maintain the technical knowledge base and contribute to onboarding new team members.

What you will do

  • Work with agentic AI infrastructure to improve resolution rate and answer quality
  • Resolve escalated technical support tickets using logs, scripts, and internal tooling
  • Coordinate with Engineering for code-level investigation
  • Partner with Customer Success and Engineering to resolve customer-impacting bugs and incidents
  • Maintain and improve the technical knowledge base
  • Create troubleshooting guides
  • Track recurring issues to feed patterns into Product and Engineering
  • Contribute to onboarding and training of new support team members

Required qualifications

  • 2–4 years of experience in a technical support or application support role in a B2B SaaS environment
  • Strong diagnostic and troubleshooting skills with logs, APIs, and browser developer tools
  • Technical aptitude across computers, software, and AI
  • Ability to navigate Windows and Azure
  • Ability to run basic networking checks and inspect the registry
  • Solid understanding of SaaS product architecture concepts (APIs, integrations, data flows)
  • Experience with CRM and ticketing systems such as Intercom, Zendesk, Jira, or similar
  • AI tool fluency
  • Clear and professional communication skills, both written and verbal
  • Proficient in English, both spoken and written

Nice to have

  • Experience with Excel, audit tools, or financial software

Benefits

  • Equity (Stock Appreciation Rights)
  • Pension plan with a 6% contribution on top of your base salary
  • 28 vacation days per year (full-time)
  • Hybrid work model with at least 3 days onsite in Amsterdam
  • Daily, freshly prepared lunches by an in-house chef
  • NS business card for commuting if applicable
  • Access to continuous learning and development initiatives
  • Access to a mental health and wellness platform

Before you apply

  • Recruitment Screen (30 minutes, online)
  • Hiring Manager Interview (30 minutes, online)
  • Assessment Round (60 minutes, online)
  • Final Interview (30 minutes, on-site)

About the company

DataSnipper builds AI solutions that empower audit and finance professionals. The company is a profitable unicorn scale-up with a global impact.