Customer Success Manager - LATAM

The role

You will own a portfolio of accounts by managing onboarding, QBRs, health monitoring, and renewals. You will use your audit experience to drive product adoption and communicate ROI to audit professionals.

What you will do

• Serve as a trusted partner to Audit Managers, Senior Auditors, and engagement team leads in the LATAM market.
• Run onboarding and training sessions grounded in audit workflows.
• Monitor portfolio health using product data and stakeholder signals.
• Create success plans connecting capabilities to audit-specific outcomes.
• Communicate ROI in audit terms such as time saved and risk reduction.
• Identify expansion signals within the portfolio to support Sales.
• Share audit workflow intelligence with Product, Sales, and Solutions Engineering.
• Act as an internal resource for audit-specific questions.
• Maintain customer data and portfolio records in internal systems.

Required qualifications

• Worked in or directly alongside audit teams.
• Professional fluency in English and Spanish (written and spoken).
• Ability to design and execute onboarding and training programs mapped to audit workflows.
• Ability to manage a portfolio independently.
• Comfortable using CS tools and CRM platforms.
• Ability to communicate in both English and Spanish.

Nice to have

• Experience in Customer Success, Account Management, or a similar client-facing role in B2B SaaS combined with direct experience in audit.

Benefits

• Excellent salary
• 15 Days PTO
• 7 holidays annually
• Pension Fund
• Social Security
• Flexible and growing organization
• International working environment

About the company

DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries. The company provides AI-driven tools embedded in Excel for audit and accounting workflows.