Senior Customer Success Manager (Former Auditor) - Dutch Speaking

The role

You will own a portfolio of accounts by acting as a trusted advisor to audit professionals. You will drive product adoption, manage account health, and communicate ROI using audit-specific workflows.

What you will do

• Serve as a trusted partner to Audit Managers, Senior Auditors, and engagement team leads.
• Run onboarding and training sessions grounded in audit workflows.
• Monitor portfolio health using product data and stakeholder signals.
• Create success plans connecting capabilities to audit-specific outcomes.
• Communicate ROI in audit terms such as time saved and risk reduction.
• Identify expansion signals within the portfolio to support Sales.
• Share audit workflow intelligence with Product, Sales, and Solutions Engineering.
• Act as an internal resource for audit-specific questions.
• Maintain accurate customer data and portfolio records in internal systems.

Required qualifications

• Worked in or directly alongside audit teams.
• Understand engagement lifecycles, sample testing, evidence management, team hierarchies, and quality standards.
• Can design and execute onboarding and training programs mapping to audit workflows.
• Manage a portfolio independently.
• Comfortable in CS tools and CRM platforms.
• Professional fluency in English and Dutch (written and spoken).

Nice to have

• Experience in Customer Success, Account Management, or a similar client-facing role in B2B SaaS combined with direct experience in audit.

Benefits

• Equity (Stock Appreciation Rights)
• Pension plan with a 6% contribution on top of base salary
• 28 vacation days per year (full-time)
• Hybrid work model with at least 3 days onsite in Amsterdam
• Daily, freshly prepared lunches
• NS business card for commuting
• Structured onboarding programme
• Access to continuous learning and development initiatives
• Access to a vibrant international team
• Company-wide events like DataSnipper GO
• Access to Nilo mental health and wellness platform

Before you apply

• Assessment Interview (1 hour, on-site)

About the company

DataSnipper builds AI solutions that empower audit and finance professionals. The company is a unicorn scale-up trusted by Fortune 500 companies and Big Four audit firms.