Senior Customer Success Manager - Dutch-speaking

The role

You will act as a trusted advisor to audit and finance customers, helping them adopt DataSnipper's AI-powered platform and get measurable value from it. You will own the customer journey from onboarding to renewal and expansion.

What you will do

• Advise key stakeholders such as audit partners, controllers, finance directors and IT decision-makers on business transformation.
• Help customers reimagine workflows and show efficiency gains, cost savings and quality improvements.
• Deliver training sessions, regular business reviews and success plans for adoption.
• Build long-term customer relationships based on trust.
• Work with Product, Engineering, Sales and Solutions Engineering, and share customer insights.
• Identify expansion opportunities and work with Sales on ROI, pilots and wider adoption.
• Support onboarding, including setup, AI configuration and workflow customisation.
• Plan and run in-person and virtual sessions with audit and finance teams.
• Create strategic success plans with goals, milestones and success metrics for each customer.
• Track engagement, feature use, business value and retention risks.

Required qualifications

• 5+ years of experience in Customer Success, Account Management, Solutions Consulting or a similar client-service role in B2B SaaS.
• Understanding of the customer success motion: onboarding, adoption, renewals and expansion.
• Proven ability to help customers reimagine processes and workflows.
• Professional fluency in English and Dutch.

Nice to have

• Hands-on experience in external or internal audit, or assurance.

Benefits

• Equity in the form of Stock Appreciation Rights.
• Pension plan with a 6% contribution on top of base salary.
• 28 vacation days per year (full-time).
• Daily freshly prepared lunches.
• NS business card for commuting.
• Structured onboarding programme.
• Continuous learning and development initiatives.
• Company-wide events such as DataSnipper GO.
• Access to Nilo, a mental health and wellness platform.

Before you apply

• Recruitment process: recruiter screen (30 min, online), hiring manager interview (30 min, online), assessment interview (1 hour, on-site), final interview (30 min, online).

About the company

DataSnipper builds AI solutions that help audit and finance professionals verify information and make judgements. Its platform is used by more than 600,000 professionals across 3,000+ organizations in 175 countries.