Strategic Account Manager

The role

You will own a portfolio of existing customers in the Strategic Segment to drive revenue through cross-sell, upsell, and expansion. You will build relationships, lead commercial conversations, and manage the full renewal cycle.

What you will do

• Own and grow a portfolio of existing customers across our Strategic Segment
• Build deep, multi-threaded relationships and uncover whitespace to expand product usage
• Drive upsell and cross-sell opportunities aligned to customer priorities and evolving needs
• Lead commercial conversations and negotiate renewals and expansions
• Own the full renewal cycle end-to-end
• Collaborate with Customer Success to ensure strong adoption and measurable value realization
• Surface customer insights and expansion blockers to help shape product and go-to-market strategies
• Deliver accurate expansion forecasts and consistently exceed growth targets

Required qualifications

• 4+ years of experience in account management or sales, with a focus on driving expansion and growth within large, existing accounts
• Proven success in upselling, cross-selling, and developing growth strategies in software/SaaS/AI
• Excellent commercial and strategic acumen with the ability to align customer challenges to solutions
• Entrepreneurial and proactive mindset with the ability to thrive in a fast-paced, high-growth environment
• Collaborative team player who works cross-functionally to drive outcomes

Benefits

• Excellent salary
• Stock participation plan
• Flexible paid time off
• Comprehensive medical and dental coverage
• 401K match
• Paid parental leave
• Company-sponsored lunch
• Access to OpenUp and Talkspace, the mental health and wellness platform
• Multiple social activities for team building

Before you apply

• Recruiter Screen (30 minutes)
• Hiring Manager Interview (30 minutes) + second interview with Sales Manager (30 minutes)
• Assessment Interview (1 hour)
• Final Interview (45 minutes)

About the company

DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries. They provide AI tools that operate inside Excel for audit and accounting workflows.