Head of Quality Assurance Operations

The role

You will own the quality bar for all datasets including conversational, TTS, and transcription data. You will manage relationships with a global contingent workforce of independent contractors and vendor-supplied contributors.

What you will do

• Own the quality bar across all data ops including quality standards, calibration, consistency and on-time delivery of datasets
• Design the quality review structure organized by language and region
• Audit and review the quality of delivered work product across languages
• Run quality in languages you do not speak through deliverables from native-speaker and cross-language gold sets
• Plan capacity against production ramps
• Own contingent workforce sourcing across many countries ensuring correct classification under local law
• Build and own dashboards for quality, throughput, and cost efficiency
• Manage relationships with staffing vendors, service providers, and employer-of-record partners

Required qualifications

• 7 to 10+ years in operations
• 3+ years in senior leadership roles
• Experience running quality operations for large contingent workforce networks across multiple countries
• Experience owning quality at scale across calibration, capacity planning, and spend efficiency
• Experience building systems from tooling to contingent workforce sourcing at scale

Nice to have

• Speech, audio, or linguistic data experience

Before you apply

• We sponsor international candidates across a range of visa types, including H-1B transfers, H-1B1, O-1, E-3, and TN, and we support STEM OPT

About the company

David AI is the first audio data research company. Founded in 2024 by a team of former Scale AI engineers and operators, it develops datasets for AI labs.