Enterprise Site Support

The role

The Enterprise Site Support Analyst is a member of the IT Operations team. This person performs troubleshooting on hardware, software, and data network problems and supports site equipment including LANs, voice and data communications, and site infrastructure.

What you will do

• Support site equipment such as Local Area Networks, voice and data communications, site hardware and software and site infrastructure.
• Directly or indirectly assist other groups in IT services to help them complete their specific tasks.
• Maintain high levels of internal customer satisfaction.
• Meet or exceed mutually established key objectives.
• Maintain high level of standards in interpersonal skills.
• Maintain high level of technical skills and strive to expand on technical knowledge.
• Follow and enforce IT corporate standards and policies.
• Troubleshoot hardware, software, and data network problems for individual users.
• Install, repair, and provide preventive maintenance of personal computer and related systems.
• Complete required logs and reports of maintenance activities.

Required qualifications

• Experience in setup, configuration, troubleshooting of desktop hardware and software (Windows 11 is required).
• Experience with Windows desktops and laptops in a networked environment.
• Knowledge of Microsoft Office 365, cloud-based applications; ex., OneDrive, SharePoint, etc.
• Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.).
• Knowledge of Active Directory concepts and support.
• Experience supporting a variety of Wi-Fi-enabled devices.
• Experience supporting remote users and able to work effectively in a high-stress, fast-paced environment.
• Excellent problem solving and communications skills, especially over the telephone.
• Good interpersonal skills, highly energetic and attention to customer service.
• At least three years of experience support local area networks.
• At least three years of experience with various desktop operating systems, Microsoft Office 365 under Windows 11 O/S is required.
• At least two years’ experience supporting mobile devices in a global environment with at least two of the following operating environments: iOS or Google Android.

Nice to have

• preferably Windows NOS and high-performance servers
• Strong understanding and experience of mobility software applications and support of those applications: iTune is a plus
• Previous experience supporting and maintaining data communications equipment in the following environments LANs/WANs/Wireless, network switches and mobility products such as VNC and VPN is desirable
• Understanding of wireless technologies is preferred
• Three or more years of technologies experience, messaging and hosted value-added services for, web and/or cloud services including exposure to Exchange, SharePoint, OneDrive, and Office365
• Previous experience working in a technical support role especially with heavy user interaction is highly desirable
• Previous experience with Avaya Systems, and Ring Central preferred, or any other telephony equipment is a plus
• Bachelor’s degree from four-year college or university or equivalent experience is desirable
• Experience supporting a campus environment with geographically dispersed locations
• Experience with Apple laptop and Desktop support

About the company

Davis Technology Management is a technology company in the IT staffing, Technology Consulting and IT Managed Services sector. Their focus is crafting technical and staffing solutions that empower businesses and foster growth.