Tech Systems Specialist

The role

This person will troubleshoot escalated desktop, system, application, identity, and connectivity issues. They will manage endpoint operations, access management, and technology deployments across corporate offices and plant locations.

What you will do

• Troubleshoot and resolve escalated desktop, system, application, identity, and connectivity issues.
• Support Microsoft 365, Windows environments, Entra ID/Active Directory, Intune, and VPN connectivity.
• Investigate recurring technical problems and implement long-term fixes.
• Manage company laptops and endpoint devices from setup through retirement.
• Prepare, configure, enroll, ship, track, recover, and decommission equipment.
• Support Intune and Autopilot deployments.
• Manage employee access changes for new hires, transfers, role changes, and terminations.
• Review support tickets and technical work completed by service partners.
• Develop and update internal IT procedures, troubleshooting guides, and technical documentation.
• Work alongside Security on endpoint vulnerabilities, phishing, patching, and device remediation.

Required qualifications

• Approximately 3–5 years of progressive experience in desktop support, IT operations, systems support, or endpoint administration.
• Strong troubleshooting skills.
• Hands-on experience administering Microsoft 365 and supporting Entra ID/Azure AD environments.
• Experience managing Windows 10/11 devices through Microsoft Intune or a comparable endpoint management platform.
• Understanding of Active Directory, user permissions, authentication, and access management.
• Familiarity with device provisioning, imaging, deployment, inventory, and hardware replacement processes.
• Experience working within an IT ticketing platform such as ServiceNow, Freshservice, or a similar system.
• General understanding of endpoint security, patch management, device compliance, and vulnerability remediation.
• Ability to manage multiple priorities without requiring constant direction.
• Strong communication skills.
• Associate degree, bachelor's degree, technical training, or equivalent professional IT experience.
• Ability to travel and participate in an on-call rotation.

Nice to have

• Microsoft Autopilot
• PowerShell
• macOS and mobile device support
• ITIL-based service management
• IT service providers or outsourced support environments
• Industrial, manufacturing, energy, or plant environments
• CompTIA A+, Network+, or Security+
• Microsoft endpoint or Microsoft 365 certifications
• ITIL 4 Foundation

About the company

Davis Technology Management is a technology company in the IT staffing, Technology Consulting and IT Managed Services sector. Their focus is crafting technical and staffing solutions that empower businesses and foster growth.