DayDream Claim Specialist

The role

The Claim Specialist manages the claim lifecycle from submission to resolution. This person will submit claims, post insurance payments, and collaborate with software engineering to improve internal tools.

What you will do

• Submit claims accurately and completely with all required attachments and documentation
• Post insurance payments with speed and accuracy in accordance with the received EOB
• Follow up on outstanding claims to reduce claim aging
• Handle denials and appeals professionally and efficiently, interpreting EOBs and rejection codes
• Collaborate with our software engineering team to provide feedback and ideas that improve our internal tools
• Work cross-functionally with teammates in billing, operations, and client success

Required qualifications

• 8+ years of experience in dental revenue cycle management (RCM), especially claims processing
• Deep familiarity with dental billing software
• Comfort with tools like Google Workspace, Slack and remote connection softwares
• Clear, professional communication skills, both written and verbal
• Strong organization and problem-solving skills
• High attention to detail
• A collaborative mindset and an interest in improving internal systems and workflows

Nice to have

• a bachelor's degree

Benefits

• Medical, dental, and vision insurance some with plan option premiums 100% covered for employees
• Medical and dependent care FSA options
• PTO and sick time accrue from day one
• 9 paid holidays annually
• Company-provided laptop

About the company

DayDream helps dentists serve their patients by supporting dental offices behind the scenes. It is a fast-growing, remote-first team.