Strategic Client Success Manager

The role

You will serve strategic customers, drive growth through value delivery, and mitigate risks. You will manage the customer lifecycle, build relationships with executive stakeholders, and identify upsell opportunities.

What you will do

• Lead the customer lifecycle from kickoff and launch through ongoing success
• Drive conversations that define joint success metrics and communicate value realization
• Develop relationships across HR, Payroll, IT, Finance, and executive sponsors
• Partner with Growth, Marketing, Product, and Operations teams
• Act as the lead orchestrator during customer escalation situations
• Identify opportunities to upsell and cross-sell new products
• Analyze reports and trends to drive strategic actions
• Gather customer feedback to work with the Product team

Required qualifications

• 7-10+ years of experience in Customer Success at a fast-moving HCM/SaaS company managing Fortune 500 or national accounts
• Ability to communicate, present to, and influence customer stakeholders at the executive level
• Experience with CRM software (Salesforce or HubSpot)
• Experience with Catalyst
• Deep knowledge of HCM, HR, or Payroll software
• Data-driven mindset with the ability to thrive on analytics
• Experience working in cross-functional environments
• Comfort level with ambiguity and rapidly evolving domains
• History of exceeding goals related to retention, customer satisfaction, and upsell/cross-sell initiatives

Benefits

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D
• short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

About the company

DailyPay is the leader in On-Demand Pay, helping employers modernize how people get their pay. The company serves more than 1,900 employers and over 6 million employees.