Professional Services Associate

The role

You will perform quality assurance for client launches and changes, onboard new populations for existing clients, and launch xSME clients. You will also support client integration changes and use data analytics to examine client issues.

What you will do

• Launch xSME clients in streamlined implementations processes
• Closely monitor and escalate errors for new client launches and existing clients’ changes
• Develop expertise in our product, configuration, and backend processes
• Assist in identifying process gaps, potential for automation, and improvements to existing data queries
• Support existing client integration changes involving location and pay code additions
• Support data collection and organization for client reviews
• Leverage data analytics and QA insights to examine individual client issues and systemic problems

Required qualifications

• Bachelor’s degree or relevant experience in an operational, technical, or real-time monitoring environment
• Strong analytical ability to review data and set ups to identify and escalate issues
• Excellent project management skills and a high level of attention to detail
• Capacity to prioritize and handle multiple projects simultaneously
• Ability to communicate effectively with cross functional teams

Benefits

• Competitive compensation
• Opportunity for equity ownership
• Private health insurance option
• Employee Resource Groups
• Fun company outings and events
• Generous PTO Allowance
• 5% Pension contribution

About the company

DailyPay is the leader in On-Demand Pay, helping employers modernize how people get their pay. DailyPay serves more than 1,900 employers and over 6 million employees.