Client Operations Specialist

The role

You will join the Client Operations team to act as the first line for client questions. You will trace payments, resolve exceptions, and create runbooks and help center articles.

What you will do

• Own the client support queue
• Investigate and resolve payment exceptions across wires, ACH, SWIFT, and stablecoin rails
• Work with bank partners on payment investigations
• Keep clients updated on onboarding and account status
• Monitor transaction activity and alerts
• Write clear bug reports and feature requests
• Build and maintain runbooks and help center articles
• Spot top recurring issues to eliminate them

Required qualifications

• 1–3 years in payment operations or client support at a fintech, BaaS provider, neobank, or payments company
• Working knowledge of wires, ACH (returns, NOCs, reversals), and SWIFT (MT103s, UETRs, intermediary banks)
• Comfort reading API responses, transaction data, and logs
• Clear, calm writing
• An instinct to fix root causes
• Sound judgment about what to handle yourself and when to escalate
• Preference to be based in the Eastern Time (ET) zone

Nice to have

• Experience with stablecoins or crypto payment rails
• Direct experience working exceptions with bank partners
• Familiarity with Pylon, Salesforce, Linear, Datadog, KYB/C verification tools, or similar tools
• You use AI tools daily and like building small automations
• Exposure to KYB/KYC onboarding workflows

Benefits

• Competitive salary and equity
• Employee-friendly equity terms (extended exercise)
• Remote work, no commuting to the office
• Paid co-working space/desk at an office
• Health, dental, and vision insurance
• Regular team events and off-sites

About the company

Dakota is a stablecoin infrastructure platform powering modern financial products through regulated money movement, stablecoin orchestration, and cross-border settlement. They serve institutional clients through an API-first platform.