Customer Experience - Dental Lab Technician (French/English)

The role

You will partner with clinicians to review and refine case designs and provide real-time technical support. You will act as a liaison between doctors and lab teams to translate clinical feedback into production outcomes.

What you will do

• Partner with doctors in real-time to review and refine case designs.
• Provide expert guidance on complex cases.
• Communicate directly with clinicians via phone, chat, and video to troubleshoot issues.
• Act as a liaison between doctors and Dandy lab teams.
• Translate clinical feedback into production outcomes.
• Manage multiple complex conversations simultaneously.
• Meet tight deadlines while maintaining quality standards.

Required qualifications

• Fluent in Canadian French and English, written and verbal.
• Based in Canada.
• Legally authorized to work in Canada.
• 3+ Years in a Dental Technician Role.
• 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases.
• Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices.
• Technologically adept with the ability to learn and navigate dental design platforms quickly.
• Ability to build rapport with clinicians and offer empathetic support.
• Excellent verbal and written communication skills.
• Comfortable chatting live with doctors via chat, phone, or video calls.
• Strong independent problem-solving skills.
• Ability to meet tight deadlines.

Nice to have

• Previous experience in a customer-facing lab role

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off

Before you apply

• Must be based in Canada and legally authorized to work in Canada.

About the company

Dandy is building the operating system for dental offices around the world through technology and innovation. The company aims to simplify and modernize the dental industry.