Senior Manager, Customer Expansion

The role

You will build and lead the expansion organization by developing playbooks and leading through frontline managers. You will partner with various departments to make expansion a repeatable and scalable revenue motion.

What you will do

• Build and lead the Expansion organization through BDR and STS functions
• Develop and refine repeatable expansion playbooks
• Build the BDR-to-STS motion and playbooks for events and in-person trainings
• Establish operating cadence, metrics, and accountability systems
• Partner with Account Management, Sales, Training, Marketing, Product, and RevOps
• Build feedback loops to understand customer friction and successful motions
• Test, iterate, and operationalize new expansion motions

Required qualifications

• 5+ years of B2B sales, customer growth, or related commercial experience
• 3+ years managing and developing sales teams and frontline leaders
• Proven track record of building and scaling teams
• Strong operational discipline
• Strong commercial instincts
• Strong ability to build processes, playbooks, and operating rhythms from scratch
• High agency and a bias toward action
• Excellent cross-functional communication

Nice to have

• Experience building an expansion, cross-sell, account growth, or customer revenue motion
• Experience managing BDR and/or STS teams through frontline leaders
• Experience with events, field sales, customer training, or other high-touch commercial motions
• Experience operating across both SMB and Enterprise
• Familiarity with dental, healthcare, SaaS, or other recurring-revenue businesses

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off

About the company

Dandy is transforming the dental industry by building an operating system for dental offices through technology. The company aims to simplify and modernize every function of the dental practice.