Customer Experience - Dental Lab Technician (Removables)

The role

You will partner with clinicians to review and refine case designs and provide real-time technical support. You will act as a liaison between doctors and lab teams to translate clinical feedback into production outcomes.

What you will do

• Partner with doctors in real-time to review and refine case designs
• Provide expert guidance on complex cases
• Communicate directly with clinicians via phone, chat, and video to troubleshoot issues
• Act as a liaison between doctors and Dandy lab teams
• Translate clinical feedback into production outcomes

Required qualifications

• 3+ Years in a Dental Technician Role
• 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases
• Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices
• Technologically adept with the ability to learn and navigate dental design platforms quickly
• Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care
• Excellent verbal and written communication skills
• Comfortable chatting live with doctors via chat, phone, or video calls
• Strong independent problem-solving skills
• Ability to manage multiple complex conversations simultaneously
• Ability to meet tight deadlines while maintaining exceptional quality standards
• Native or near-native fluency in the local market language
• English fluency

Nice to have

• Previous experience in a customer-facing lab role

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off

About the company

Dandy is building the operating system for dental offices around the world by using technology to modernize the dental industry.