Customer Onboarding Operations Manager

The role

You will own the operational engine that drives customer activation. You will lead a team of Training Coordinators to manage pre-training readiness, capacity planning, and activation velocity.

What you will do

• Build and operationalize the readiness model for accounts
• Ensure customers complete key onboarding milestones before training
• Create visibility into readiness gaps and drive resolution
• Partner cross-functionally to eliminate delays between onboarding stages
• Forecast training demand and align capacity to support activation goals
• Manage scheduling systems
• Coordinate complex onboarding logistics for enterprise customers
• Manage and develop a team of Leads and Training Coordinators
• Establish performance metrics tied to outcomes
• Create scalable processes and repeatable playbooks

Required qualifications

• 5+ years of operational experience in a scaling environment
• Experience leading coordination-heavy or logistics-driven teams
• Strong track record of building systems, playbooks, and scalable processes
• Comfort owning capacity planning and throughput challenges
• Experience coordinating complex, multi-stakeholder projects
• Strong data orientation
• Ability to operate cross-functionally and create clarity across teams
• Builder mindset with energy for structuring ambiguity

Benefits

• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off

About the company

Dandy is building the operating system for dental offices around the world to simplify and modernize the dental industry. The company aims to empower clinicians and their teams with technology, innovation, and support.