Training Team Lead, Spain

The role

This person will supervise and coach a team of Trainers to support customer onboarding. The role involves leadership, process optimization, and analyzing performance data to improve the onboarding experience.

What you will do

• Supervise and coach a team of Trainers
• Host regular 1:1s to provide feedback and review performance metrics
• Build and implement a Quality Assurance strategy
• Develop and execute enablement strategies
• Manage team schedules including time off and public holiday coverage
• Identify operational bottlenecks and propose scalable solutions
• Develop, maintain, and optimize Standard Operating Procedures
• Resolve recurring tooling issues in Salesforce, SFDC Scheduler, Zendesk, and Portal
• Analyze team and customer performance data
• Act as an escalation point for complex customer issues

Required qualifications

• Fluent Spanish and professional English
• 3+ years of professional experience in fast-paced environments such as startups, consulting, or tech
• 2+ years of direct people management experience as a titled manager
• Proven ability to manage and develop a team
• Strong communication and collaboration skills
• Comfort operating in ambiguous, high-velocity environments
• Intellectual curiosity and a data-driven mindset

Nice to have

• Familiarity with the dental industry or prior experience in dentistry
• Workforce management experience, including scheduling and capacity planning
• A positive attitude, sense of humor, and ability to foster a fun and engaging team culture

Benefits

• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off

About the company

Dandy is building the operating system for dental offices around the world through technology. The company aims to simplify and modernize the dental industry.