Shipping Supervisor (Provo)

The role

You will lead the shipping operation at Dandy's Provo, Utah facility. You will oversee two Shipping Team Leads and about 40 to 50 associates across all shifts, and own on-time shipping, accuracy and package traceability.

What you will do

• Lead, coach and develop two Shipping Team Leads and about 40 to 50 associates across all shifts
• Own staffing plans, training and resource allocation to meet shipping demand
• Oversee daily shipping operations from receiving finished goods through carrier pickup
• Coordinate receiving and material replenishment to support production and inventory accuracy
• Own daily on-time shipping performance around must-ship volume, urgent orders and carrier cutoffs
• Identify bottlenecks and implement improvements to workflows, layout and procedures
• Serve as the escalation point for missing packages, incorrect carriers, returns and failed scans
• Establish and reinforce scanning standards to keep package visibility
• Build communication and passdown practices across shifts
• Ensure outgoing shipments are sorted and staged before carrier pickup windows

Required qualifications

• 3+ years of experience leading shipping, fulfillment, warehouse or related operations in a fast-paced environment
• Experience coaching team leads and managing hourly associates, including performance, attendance and training
• Demonstrated ability to improve processes and deliver measurable results
• Experience planning staffing against changing operational demand
• High comfort with digital tools, technology and operational data
• Strong attention to detail and organizational skills
• Excellent communication and stakeholder management skills
• Experience with inventory counts, inventory accuracy and material flow in manufacturing or fulfillment
• Experience with WMS, ERP and/or MES/MRP systems
• Working knowledge of Excel, Google Sheets or other spreadsheet software

Nice to have

• Experience leading a high-volume parcel shipping operation across multiple shifts
• Experience working with carriers such as FedEx, UPS, DHL or other domestic and international partners
• Experience managing carrier cutoff times, urgent shipments and same-day priorities
• Experience improving scan-based workflows, containerization, staging and pickup processes
• Experience building or scaling a department and developing team leads

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off

About the company

Dandy is modernizing the dental industry with technology, aiming to build the operating system for dental offices around the world. The company is backed by venture capital firms.