Account Manager, Enterprise

The role

You will oversee and grow relationships with large, strategic customers including multi-location dental groups and DSOs. You will drive value through consultative engagement, data-driven insights, and expansion strategies to increase revenue and retain business.

What you will do

• Own a portfolio of Dandy's largest, most complex customers.
• Develop and execute strategic account plans to drive retention, expansion, and customer satisfaction.
• Leverage data and performance metrics to identify trends, opportunities, and risks.
• Serve as a trusted advisor to executive, clinical, and operational stakeholders.
• Identify and execute on upsell, cross-sell, and expansion opportunities.
• Partner with enterprise procurement, operations, and finance teams to negotiate renewals and new commercial terms.
• Lead conversations around scaling scanner deployments, doctor activations, and adoption of new products.
• Build and maintain executive-level relationships with key stakeholders.
• Deliver strategic business reviews, performance insights, and partnership roadmaps.
• Collaborate with Sales, Customer Support, Training, and Product teams.

Required qualifications

• 5+ years of experience in Enterprise Account Management, Customer Success, or Strategic Sales.
• Proven success managing and growing large, complex, multi-location customer accounts.
• Strong commercial acumen with a track record of driving upsells, cross-sells, and renewals in enterprise environments.
• Exceptional communication and negotiation skills, with experience engaging executive stakeholders.
• Analytical and data-driven, with the ability to translate metrics into actionable insights.
• Comfortable navigating ambiguity, managing competing priorities, and influencing cross-functional teams.
• Highly motivated, performance-oriented, and passionate about improving the customer experience.
• Willingness to travel about 40% for key customer meetings, industry events, and company offsites.

Nice to have

• ideally within the dental or healthcare technology industry

Benefits

• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off

About the company

Dandy is building the operating system for dental offices around the world to simplify and modernize the dental industry. The company aims to empower clinicians and their teams with technology, innovation, and support.