Founding Account Manager, Solo (Italy)

The role

You will manage a portfolio of 100+ dental accounts to drive Net Revenue Retention. You will focus on building customer relationships, driving user growth, and expanding into new locations.

What you will do

• Drive NRR through strategic account planning and proactive customer engagement
• Utilize data and customer feedback to analyze book of business
• Manage the doctor experience during critical moments of the customer journey
• Identify and execute upsell and cross-sell opportunities
• Drive activations of new users and sales of additional scanners
• Drive expansion through selling into additional practice locations
• Build and maintain strong relationships with doctors at key accounts
• Provide consultative solutioning and negotiate commercial terms
• Experiment and execute on churn reduction strategies
• Collaborate with cross-functional teams to serve customers and drive product enhancements

Required qualifications

• 6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists
• Track record of upselling and growing your account portfolio
• Established and managed relationships with multiple stakeholders at small to medium sized businesses
• Enjoy talking on the phone with clients for over 60% of your day
• Desire to dive deeper and understand customer's pain points
• Comfortable analyzing data and using dashboards to inform decisions and outreach
• Enthusiasm for experimentation and iteration
• Highly motivated, performance driven individual
• Exceptional communication, problem-solving, and organizational skills
• Ability to thrive in a fast-paced environment and adapt to changing priorities

Benefits

• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off

About the company

Dandy is building the operating system for dental offices to simplify and modernize the dental industry. The company is backed by leading venture capital firms.