Enterprise Account Manager - UK

The role

You will drive Net Revenue Retention by managing a portfolio of 100+ dental accounts. You will foster customer relationships, activate new user growth, and expand into new locations through upsells and cross-sells.

What you will do

• Drive NRR through strategic account planning and proactive customer engagement
• Utilize data and customer feedback to analyze book of business
• Manage the doctor experience during critical moments of the customer journey
• Identify and execute upsell and cross-sell opportunities
• Drive activations of new users and doctors within a practice
• Drive sales of additional scanners within a practice
• Drive expansion through selling into additional practice locations
• Build and maintain strong relationships with doctors at key accounts
• Provide consultative solutioning and negotiate commercial terms
• Experiment and execute on churn reduction strategies

Required qualifications

• 6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists
• Track record of upselling and growing your account portfolio
• Established and managed relationships with multiple stakeholders at small to medium sized businesses
• Enjoy talking on the phone with clients for over 60% of your day
• Have a desire to dive deeper and understand customer's pain points
• Comfortable analyzing data and using dashboards to inform your decisions and outreach
• Enthusiasm for experimentation and iteration to hone your craft
• Highly motivated, performance driven individual
• Exceptional communication, problem-solving, and organizational skills
• Ability to thrive in a fast-paced environment and adapt to changing priorities

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off

About the company

Dandy is building the operating system for dental offices to simplify and modernize the dental industry. The company aims to empower clinicians and their teams with technology, innovation, and support.