Dandy
Senior Manager, Customer Expansion
USA - Remote. Posted a month ago
The role
You will build and lead the expansion organization by developing playbooks and leading frontline managers across BDR and STS functions. This role involves creating an operating model to help customers adopt additional products and unlock value.
What you will do
- Build and lead the Expansion organization through frontline leaders across BDR and STS functions
- Develop and refine repeatable expansion playbooks across the product portfolio
- Build the BDR-to-STS motion and playbooks for events and in-person trainings
- Establish the team's operating cadence, metrics, and accountability systems
- Partner with Account Management, Sales, Training, Marketing, Product, and RevOps
- Build feedback loops to understand customer friction and successful motions
- Test, iterate, and operationalize new expansion motions
Required qualifications
- 5+ years of B2B sales, customer growth, or related commercial experience
- 3+ years managing and developing sales teams and frontline leaders
- Proven track record of building and scaling teams
- Strong operational discipline
- Strong commercial instincts
- Strong ability to build processes, playbooks, and operating rhythms from scratch
- High agency and a bias toward action
- Excellent cross-functional communication
Nice to have
- Experience building an expansion, cross-sell, account growth, or customer revenue motion
- Experience managing BDR and/or STS teams through frontline leaders
- Experience with events, field sales, customer training, or other high-touch commercial motions
- Experience operating across both SMB and Enterprise
- Familiarity with dental, healthcare, SaaS, or other recurring-revenue businesses
Benefits
- Healthcare
- Dental
- Mental health support
- Parental planning resources
- Retirement savings options
- Generous paid time off
About the company
Dandy is transforming the dental industry by building an operating system for dental offices through technology. The company aims to simplify and modernize every function of the dental practice.