Account Lead, Social Commerce | Talent Pool

The role

You will manage client relationships, performance, and day-to-day execution for TikTok Shop brands. You will coordinate cross-functional teams to deliver GMV growth and operational excellence.

What you will do

• Serve as the primary point of contact for TikTok Shop clients.
• Partner with Strategy and Creator teams to manage product seeding, affiliate activation, campaign rollout, and in-platform optimizations.
• Track GMV, campaign KPIs, and affiliate outputs.
• Ensure all deliverables like creator briefs, product lists, content approvals, and reporting are shipped with accuracy and speed.
• Leverage knowledge of TikTok Shop mechanics, creator dynamics, and algorithmic behavior.
• Work closely with internal partners to ensure cohesive execution.
• Identify trends, gaps, and opportunities to help leadership create upsell pathways.
• Uphold performance and communication standards across client interactions and internal workflows.

Required qualifications

• 2–4 years in account management, influencer/social commerce, or performance marketing roles.
• Minimum 6–12 months hands-on TikTok Shop experience managing or supporting product, affiliate, or creator workflows.
• Ability to manage multiple workstreams, synthesize data, and guide clients with clarity.

Benefits

• Unlimited PTO + US holidays
• Company-sponsored medical, dental, and vision coverage
• 401(k) program with company match
• Profit-sharing opportunities
• Flexible parental leave

Before you apply

• We are not actively hiring for this role at the moment; we are building a talent pool for future opportunities we anticipate opening soon.

About the company

Darkroom is a growth marketing firm that uses a universal AI commerce layer called Shadow. It is a fast-growing private company and performance media agency.