Operations Specialist

The role

This person will centralize workflow development and ensure teams are trained and supported in existing systems. They will operate across client onboarding, offboarding, workflow refinement, and platform ownership.

What you will do

• Own the operational backend for new and departing clients including documentation and credential access.
• Serve as the operational counterpart to account leads to keep delivery infrastructure current.
• Embed with enterprise accounts during the first 30–60 days.
• Build views, dashboards, and structures inside the Notion stack for specific clients.
• Partner with Service Directors on staffing changes and capacity tracking.
• Assess day-over-day application of systems by teams and intervene before workarounds calcify.
• Scope, build, and own new workflows for service teams.
• Keep teams trained and compliant with the project management system.
• Onboard new hires onto the project management system and operational rhythm.
• Build and maintain automations across the internal stack including Notion, Slack, and Google Workspace.

Required qualifications

• Experience in a client-facing operations, account management, or project management role, ideally at an agency or with DTC / e-commerce brands.
• Applied experience using AI tools to improve operational speed and output quality.
• Professional-level competency in Notion: databases, relations, rollups, views, permissions.
• Hands-on experience building automations end to end (Zapier, Make, n8n, or similar), including API-based integrations across SaaS tools.
• Strong communication in English, written and verbal.
• Ownership instinct.
• Growth mentality.
• Exceptionally organized with attention to detail.
• Energized by new tools and technology.
• Comfortable holding peers to a standard without escalating every time.

Nice to have

• Familiarity with agency service models across paid media, creative, retention, or marketplaces.
• Experience supporting enterprise accounts through onboarding.
• Background in process documentation, SOP libraries, or knowledge management.

Benefits

• Unlimited PTO
• Local holidays
• Remote-First Culture
• Flexible parental leave
• Exposure to interdisciplinary models for skill growth

About the company

Darkroom is a growth marketing firm that uses a universal AI commerce layer called Shadow to deliver results. It is a fast-growing private company and performance media agency.