Strategic Customer Success Manager (Digital Health & Pharmacy)

The role

You will own a book of strategic digital health and pharmacy accounts after they sign. You will manage retention, renewals, and volume growth while working with product and engineering.

What you will do

• Be the main post-sale contact for highest-value digital health and pharmacy customers.
• Agree on and track success criteria with each account.
• Run QBRs that tie platform performance to customer goals.
• Spot at-risk accounts from usage and support data and run turnaround plans.
• Own renewals and find room to expand volume or new sites.
• Work with account executives for expansion commercial conversations.
• Bring account patterns to product and engineering.
• Handle complex escalations.
• Turn successful account work into templates and processes for the team.
• Help set how to score account health and when to step in.

Required qualifications

• 5+ years in a post-sale, account-owning role (Customer Success, Account Management, Strategic AM) with a named book of business.
• Retention and growth you can point to (Renewals, NRR, saves, or volume growth).
• B2B experience.
• Proactive account work including account plans, success criteria, health scoring, and QBRs.
• Comfort with data.
• Executive presence for meetings with a customer's COO or head of pharmacy.

Nice to have

• Account management at a health-tech company selling to providers, telehealth companies, or pharmacies.
• Account management at a pharma manufacturer or pharma services company.
• Built a CS or AM function at an early-stage startup.
• Women's health, GLP-1, or weight-management telehealth accounts.
• Experience with CS tools (Pylon, Gainsight, Vitally) or light SQL.

Benefits

• Competitive base salary plus meaningful early-stage equity.
• Health, dental, and vision coverage.
• 401k matching.
• Flexible PTO.

About the company

Develop Health uses AI to accelerate access to life-saving medications by automating healthcare processes. The team includes founders and engineers who previously launched healthcare startups including Rupa Health and Canvas Medical.