Customer Success Manager (Digital Health & Pharmacy)

The role

You will own a book of digital health and pharmacy accounts after they sign. You will act as the main post-sale contact, track success criteria, and work with product and engineering to resolve issues.

What you will do

• Be the main post-sale contact for a set of digital health and pharmacy customers.
• Agree on success criteria with each account and track them.
• Run regular check-ins and business reviews.
• Watch account health and act on early signs of trouble.
• Support renewals and flag expansion opportunities to the team.
• Bring feedback and recurring issues to product and engineering.
• Resolve customer issues end to end and escalate complex ones.

Required qualifications

• 3+ years in a post-sale, account-owning role (Customer Success, Account Management) with named accounts.
• Outcomes you can point to regarding renewals, saves, or growth on accounts you owned.
• B2B experience.
• Follow-through to track what you owe people and close the loop.
• Comfort with data and reading dashboards.

Nice to have

• Account management at a health-tech company, a pharmacy, or a pharma services company.
• Pharmacy tech (CPhT) or pharmacy operations experience in a customer-facing role.
• Supported high-volume or integration-heavy customers (APIs, EHRs).
• Experience at an early-stage startup.
• Experience with CS tools (Pylon, Gainsight, Vitally).

Benefits

• Health, dental, and vision coverage
• 401k matching
• flexible PTO

About the company

Develop Health uses AI to accelerate access to life-saving medications by automating healthcare processes. The team includes founders and engineers who previously launched healthcare startups including Rupa Health and Canvas Medical.