Robotics Field Engineer, Physical AI

The role

You will install, commission, and validate robots at customer sites. You will diagnose and repair electrical and mechanical systems and perform scheduled maintenance on the deployed fleet.

What you will do

• Install, commission, and validate robots at customer sites.
• Serve as a primary technical responder for customer-reported hardware issues.
• Diagnose and repair electrical systems including wiring, power supplies, sensors, and controllers.
• Diagnose and repair mechanical systems including actuators, motors, gearboxes, and joints.
• Perform scheduled maintenance and inspections across the fleet.
• Maintain detailed repair logs, failure analyses, and maintenance records.
• Develop field runbooks and troubleshooting guides.
• Partner with hardware engineering to address recurring failure modes.
• Communicate with customers about technical issues and resolutions.
• Train customers on robot operation, maintenance, and troubleshooting.

Required qualifications

• 3+ years of hands-on field service or technician experience with robotics, industrial automation, medical devices, heavy equipment, or similarly complex electromechanical systems.
• Ability to own field visits independently.
• Strong electrical and mechanical troubleshooting skills, including the use of multimeters, oscilloscopes, wiring diagrams, and schematics.
• Practical experience diagnosing actuators, motors, gearboxes, and bearings, along with issues involving firmware, control software, and access controls.
• Willingness to travel frequently and adapt to different customer environments and schedules.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related technical field, or equivalent hands-on field experience.
• Excellent communication skills.

Nice to have

• Experience with legged or humanoid robots, or other complex multi-actuator systems.
• Experience mentoring technicians or guiding others through troubleshooting.
• Relevant electrical, mechanical, or robotics certifications.
• Experience helping build support processes at an early-stage hardware company.
• Familiarity with fleet management and monitoring tools.

About the company

Dexmate is building the foundation for physical AI by combining a new generation of robots with a universal Physical AI OS. Their mission is to democratize robotics by delivering a plug-and-play platform for developers, researchers, and enterprises.