Agent Development Manager

The role

You will build and scale the function that develops AI Agents for customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments and design the agent development playbook.

What you will do

• Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
• Design agent development strategies tailored to each customer's goals and technical environment.
• Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
• Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
• Partner closely with customer teams to understand workflows and goals.
• Work cross-functionally with Sales, Product, and Engineering to translate needs into successful agent builds.
• Guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.

Required qualifications

• 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
• Experience leading complex software or AI deployments with measurable results.
• Technical fluency with SaaS platforms, integrations, and APIs.
• Strong operational instincts with experience building scalable processes or playbooks.
• Clear communicator who can work effectively with both executives and operators.
• Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
• Low ego and team-first.

Nice to have

• Familiarity with enterprise systems such as Zendesk or Salesforce.
• Experience building a new function or operating model from the ground up.
• Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office
• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents across various channels. The company is an in-office company driven by values like Just Get It Done and Winner's Mindset.