Agent Strategy Manager

Australia. Posted a month ago

The role

You will partner with customers to guide deployments, support adoption, and ensure meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs and influence the product roadmap.

What you will do

Shape the Agent Strategy function and its operations
Build long-lasting partnerships and act as a strategic advisor to customers
Co-pilot with customers through the deployment journey from scoping to value realization
Learn product features and AI industry context to become an expert in best practices
Communicate with customer stakeholders from individual contributors to C-level executives
Identify and support new projects and initiatives for the team and customers
Collaborate with Product and Engineering teams to influence the product roadmap

Required qualifications

4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills
Ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process

Nice to have

Familiar with Agentic AI tool deployments in large organizations
Working knowledge of Customer Support processes, systems, and best practices
Experience in a high-growth startup environment
Bachelor's degree in Science, Technology, Engineering, Math or similar fields

Benefits

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office
Take what you need vacation policy

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents across various channels. The company is an in-office organization driven by values like Just Get It Done and The Polymath Principle.