Senior Software Engineer, Cloud Infrastructure

The role

You will build and operate the platforms and abstractions that power Decagon's products. You will also architect and operate deployments within enterprise customer clouds to ensure reliability, security, and scale.

What you will do

• Design development and production platforms and abstractions over cloud infrastructure, Kubernetes, and networking.
• Ensure platforms scale as usage grows.
• Take end-to-end ownership of deployment architecture in customer-owned cloud environments.
• Build runbooks and automation for repeatable deployments.
• Own the reliability of systems AI agents depend on in production.
• Work with customers' platform, security, and DevOps teams to navigate infrastructure and compliance constraints.
• Partner with Product, Security, Sales, and Customer Success teams to turn requirements into deployment plans.

Required qualifications

• 4+ years building and operating core infrastructure, platform engineering, or infrastructure/DevOps
• Deep experience with a major cloud provider (GCP, AWS, or Azure)
• Experience with Terraform and Kubernetes at scale
• Strong grasp of cloud networking fundamentals (VPCs, IAM, DNS, load balancing)
• Track record operating production systems reliably: monitoring, on-call, incident response
• Comfort navigating ambiguity across a range of stakeholders
• Clear technical writing
• Track record of driving adoption across teams
• Comfortable in a fast-moving environment with rapid change

Nice to have

• Experience managing deployments in customer-owned cloud environments, including security reviews, compliance requirements, and change management
• Experience building internal platforms or paved roads: service templates, self-serve environments, CI/CD pipeline design, deployment automation
• Familiarity with observability and incident management in distributed systems (Prometheus, Grafana, Datadog, or similar)
• Infrastructure-as-code with a security-minded approach to supply chain (provenance, secrets, least privilege)
• Experience operating latency-sensitive or ML/AI-serving workloads in production
• Experience using AI-assisted tooling to make yourself and your team dramatically more effective

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office
• Take what you need vacation policy

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents for personalized customer interactions. The company is an in-office organization driven by values like Just Get It Done and The Polymath Principle.