Agent Deployment Engineer

The role

You will own the end-to-end architecture and execution of AI agent builds for enterprise customers. This involves designing agentic logic, building system integrations, and interfacing with senior technical stakeholders.

What you will do

• Own end-to-end architecture and execution of AI agent builds for enterprise customers.
• Design and engineer core agentic logic governing agent behavior.
• Engineer and validate layered guardrails and supervisory controls.
• Architect, build, and test integrations with customer systems.
• Interface with senior technical stakeholders at customers to define success criteria.
• Diagnose, debug, and resolve probabilistic and technical failures.
• Design evaluation and regression-testing frameworks.
• Translate customer needs into internal documentation.
• Partner with APMs, Engineering, Design, and Go-To-Market teams.

Required qualifications

• 5+ years of relevant experience in a technical customer-facing role.
• Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
• Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
• Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
• Comfort working in fast-moving, ambiguous environments.

Nice to have

• Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
• Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
• A Computer Science, Engineering, or Math degree, or equivalent technical experience.
• Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office
• Take what you need vacation policy

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents across various channels. The company is an in-office organization driven by values like Just Get It Done and The Polymath Principle.