Senior Agent Product Manager, Healthcare

The role

You will own the delivery, adoption, and expansion of AI solutions for healthcare customers. You will act as the primary technical and strategic owner to build working AI agents and drive AI transformation roadmaps for C-suite executives.

What you will do

• Own the AI transformation and technical deployment for large healthcare opportunities.
• Serve as the executive partner to the C-suite of Fortune 500 companies.
• Design, build, and optimize enterprise-grade agents for healthcare workflows.
• Own the trust posture on accounts including PHI handling, consent, and compliance.
• Turn developed frameworks and playbooks into reusable healthcare assets.
• Direct Agent Deployment Engineers and partner teams to deliver at scale.
• Run feedback loops into Product and Engineering to shape the healthcare product.

Required qualifications

• 6+ years owning ambiguous, high-stakes outcomes and earning the trust of senior executives.
• At least 3 of those years in healthcare.
• Fluency in how healthcare operates including health plans, health systems, and contact center operations.
• Strong technical acumen to understand and shape AI agent designs.
• Experience shipping in regulated, security-reviewed environments such as HIPAA, BAA, PHI minimization, SOC 2 or HITRUST.
• Executive presence and a track record of becoming a trusted advisor to senior decision-makers.
• Comfort operating in fast-moving, ambiguous environments.

Nice to have

• A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
• A clinical, public health, or health policy background, or direct experience designing under clinical safety constraints.
• An MBA, or equivalent experience at the intersection of business strategy and technology.
• Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
• First-in-vertical experience at a prior company.

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office
• Take what you need vacation policy

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents across voice, chat, email, and SMS. The company is an in-office company driven by values like Just Get It Done and The Polymath Principle.