Director of Solutions Engineering - EMEA Enterprise

The role

You will build and lead a growing pre-sales solutions engineering function. You will hire, mentor, and manage a team of Solutions Engineers to drive adoption of an AI-native platform across complex enterprises.

What you will do

• Hire, mentor, and manage a team of Solutions Engineers
• Establish and operationalize best practices for pre-sales solutioning, proof-of-concepts, and technical validation
• Partner with Sales leadership to co-develop go-to-market strategies
• Engage directly with strategic enterprise prospects and customers
• Ensure team delivers compelling demonstrations, prototypes, and solution architectures
• Foster cross-functional collaboration with Product and Engineering
• Serve as an executive-level technical representative in customer meetings and industry events
• Define scalable processes and assets to support team efficiency
• Stay current on enterprise AI adoption patterns and integration strategies

Required qualifications

• 7+ years of experience in pre-sales technical roles such as Solutions Architect, Sales Engineer, or equivalent
• 3+ years of experience managing or leading pre-sales/solutions engineering teams
• Proven success working with large enterprise customers and navigating complex buying cycles
• Strong technical proficiency with enterprise AI deployments, API integrations, and production system architectures
• Excellent communication skills
• Collaborative, organizational mindset with a track record of building scalable teams and processes
• Ability to thrive in fast-moving, high-growth environments with significant ambiguity
• Strong executive presence and consultative skills

Nice to have

• Experience in AI/Generative AI pre-sales engineering or enterprise deployments
• Familiarity with enterprise architecture design, developer tooling, SDKs, and integration patterns
• Background in software engineering or systems engineering
• Experience integrating telephony infrastructure or other complex enterprise systems
• Knowledge of LLM architecture, prompt engineering, evaluation, and AI-powered solution design
• Thought leadership experience through conferences, webinars, or published technical content

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office
• Take what you need vacation policy

About the company

Decagon is a conversational AI platform that enables enterprises to deploy AI agents across various channels. The company is an in-office organization driven by values like Just Get It Done and The Polymath Principle.